Supply Chain Management Expert

Supply Chain Management Expert

 

LAUNCH Technical Workforce Solutions is seeking a Supply chain Management Expert with extensive aerospace experience.The candidate will be responsible for suppliers’ performance and cost management and will act as a primary link and contact between suppliers, Procurement, Program Management Office (PMO) and Engineering Management Office (EMO).

 

 

Responsibilities:

  • Responsible for managing suppliers’ performance, KPI definition, recovery plans and remedies against breaches
  • Responsible for preparing and implementing strategies for contractual and commercial negotiations with suppliers
  • Responsible for suppliers’ relationship management and coordination of program reviews
  • Responsible for preparing and implementing strategies to minimize aircraft Bill of Material (BOM) and Programs non-recurring costs
  • Responsible for internal coordination and reporting, by working closely with cross-functional leadership teams within various groups and with the procurement leadership teams
  • Identify cost reduction opportunities through value engineering activities, and implementation/development of new technologies
  • Ensure contracts are maintained and applied in accordance to our business requirements.
  • Create formal networks internally and externally

 

Qualifications:

  • Bachelor’s degree in business administration or equivalent
  • Ten (10) years of experience in Supply Chain Management or Procurement in the aerospace industry
  • Strong negotiation experience; capable of establishing logical arguments and finalizing agreements
  • Strong capabilities in operational, commercial and financial management
  • Excellent interpersonal and networking skillset
  • Proven experience in complex project management
  • Recognized for his/her leadership and innovation,
  • Experienced in managing complex engineering/technical projects
  • Strong knowledge of legal terminology and interpretation of contracts
  • Familiar with aircraft design, configuration, certification and change management principles
  • Detail oriented, focused, rigorous and committed to meeting deadlines
  • Have a high proficiency and are a good communicator in English (written and spoken)
  • You have advanced knowledge in Microsoft Office environment with knowledge of MS Project.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

 

Why Choose LAUNCH?

A team of aviation staffing experts leads LAUNCH. We understand the challenges of finding the top aviation jobs and we focus on linking you with the best openings in the most sought-after locations.

LAUNCH offers you an ACA compliant benefit package including company-sponsored medical insurance with multiple plans to choose from. Our Minimum Essential Coverage is offered to every employee who does not have coverage elsewhere at no cost to you! LAUNCH also offers a 401(k) program with a company match. Plus, you join the LAUNCH Loyalty Club on your first day, earning you extra cash bonuses, apparel and safety rewards.

 

Apply OnlineApply by Email

Vice President, Deputy Head of Customer Support (Japan)

Vice President, Deputy Head of Customer Support

 

LAUNCH Technical Workforce Solutions is seeking a Vice President, Deputy Head of Customer Support for an opportunity in Nagoya, Japan.

 

  1. Title

Vice President, Deputy Head of Customer Support

Customer Support Division at our client.

 

  1. Job Description

 

Our client is developing a Regional Jet family with the first delivery targeted for mid-2020.  The client Deputy Head of Customer Support is responsible for all aspects of technical service development leading to 1st airplane delivery and service deployment to airline customers.  These responsibilities include:

 

Fleet Management functions and primary interface to Design Engineering

Client and Supplier service ready functions

Field service

24x7x365 Operations Center

Service Engineering support to resolve in-service issues

Reliability and Maintainability

Ground support equipment design and services

Technical documentation development and maintenance

 

In addition, as a member of the Customer Support Leadership Team, this person will support other critical functions within Customer support, including:

Sales support, business development and overall services business growth strategy

Spare parts provisioning, part sales, and parts pooling services

Pilot, cabin, technical and ground training for customers

 

  1. Reports To:

Senior Vice-president and Head of Customer Support

 

  1. Work Location

The Primary Work Location will be Nagoya, Japan.  The Customer Support team will be located in both Japan and the United States.  As the installed base of regional jets grows world-wide, the center of operation for Customer Support may change.

  1. Scope of Work

Manage the following functions within Customer Support:

 

Technical Services

 

Service Engineering teams organized by ATA to respond to customer technical aircraft queries (AOG Priority within 24 hours)

Track aircraft and component reliability; provide customer reports

Produce service documents to notify all customers of fleet-wide issues

Manage customer engagement process associated with aircraft configuration changes (Airworthiness and economic)

Establish 24 x 7 x 365 technical help desk (Operations Center) to provide round-the-clock support for AOG priority issues

 

Fleet Management

 

Assist customer with EIS readiness by providing integrated Service Ready plans

Establish and manage on-site start-up teams at customer locations (including suppliers)

Provide Field Service technical support at customer locations

Manage customer process to escalate and resolve in-service technical and business issues; hold regular executive reviews with customers

 

Business Strategy Development & Customer Relationship Management

 

Establishing and managing customer requirements and commitments associated with airplane sales

Developing value-added services and management of Customer Support profit center

Establishing Key Performance Indicators aligned with customer expectations, and Ensuring overall customer satisfaction

 

Provide Leadership Support to:

 

Planning & Program Management

Spares, Logistics & Supply Chain

Flight Operations Engineering, including operations manuals and in-service support

Customer Training (including Pilot, Technical, Cabin and Ground Crew training)

Technical Publications (development, verification, certification, publication and revision control)

 

  1. Expected Education, Experience and Skills:

 

Qualified candidates must hold an engineering degree from an accredited Engineering School. An advanced Engineering or Business degree is preferred.

 

Aircraft OEM experience

 

General understanding of commercial and/or regional aerospace OEM business

Has held senior executive leadership position in commercial/regional aerospace company

Understands the regulatory oversight required to maintain airworthiness

Experience working with airline executives, OEM engineering, manufacturing, and regulatory agencies to resolve in-service safety and reliability issues

Can support airplane sales process by representing the value of Customer Support, and ability to develop service programs that differentiate client.

 

OEM Customer Support experience

 

Develop, manage, grow profitable support businesses

Lead technical support for in-service aircraft (maintenance and flight operations)

Create, deliver and maintain of Instructions for Continued Airworthiness documents

 

New business startup – preferably new airplane program

Experience managing complex programs; demonstrate the ability to use program management best practices

 

Leadership Traits (personality characteristics, attitudes)

 

Can work effectively in multi-cultural environment, preferable experience working with Japanese companies; comfortable in multilingual environment where real-time interpretation may be required

Experience working closely with airline executives (particularly engineering, maintenance, flight operations); knows customer needs, knows how customer uses and depends on client Customer Support products and services

Has the energy and drive to work long hours required for new airplane program

 

Leadership Competencies

 

Ability to formulate and communicate a clear vision and articulate issues/concerns

Build strong personal and working relationships with client leaders and customers

Ability to motivate and drive execution

Ability to “find a way” in a challenging and constrained environment

Ability to manage a global, multi-regional distributed management structure

 

 

Values & Motivation

 

Wants to be part of the leadership team responsible to bring a new airplane program into service

Values success of the larger organization over personal success

Enjoys teaching and developing those he/she works with

 

 

Term

Full-time & Direct Hire: working in Japan for about 2 years.

Visa

Yes

Benefit Package

Health Ins, Vision Ins, Dental Ins

Required Experience

Executive (SVP/EVP/VP)

Required Education

Bachelor

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

 

Why Choose LAUNCH?

A team of aviation staffing experts leads LAUNCH. We understand the challenges of finding the top aviation jobs and we focus on linking you with the best openings in the most sought-after locations.

LAUNCH offers you an ACA compliant benefit package including company-sponsored medical insurance with multiple plans to choose from. Our Minimum Essential Coverage is offered to every employee who does not have coverage elsewhere at no cost to you! LAUNCH also offers a 401(k) program with a company match. Plus, you join the LAUNCH Loyalty Club on your first day, earning you extra cash bonuses, apparel and safety rewards.

Apply OnlineApply by Email

Director, Service Engineering (Japan)

Director of Service Engineering

 

LAUNCH Technical Workforce Solutions is seeking an Director of Service Engineering for an opportunity in Nagoya, Japan. 

 

Job Duties and Responsibilities:

 

1. Job Description

Our client Customer Support Director of Service Engineering is responsible for providing in-service technical support to customer airlines, leasing companies and authorized MROs for the servicing, repair, and continued safe operations of MRJ aircraft.  The Service Engineering team supporting the Fleet Management organization is the primary client interface to address all reliability and maintainability issues for the MRJ fleet.  Additionally the Director of Service Engineering has prime responsibility for the client 24×7 Operations Center which provides Customers and MROs with round the clock technical support to resolve AOGs and address performance deterioration which may impact operations as detected through Aircraft Health Monitoring.  Service Engineering will work closely with MITAC Design Engineering and Regulatory Authorities to resolve in-service issues and improve fleet performance through the coordination and authoring of Service Bulletins and 8110 Authorized Repairs.  Responsibilities include establishing deliverable commitments, establishing work priorities, creating the team and team structure, implementing work processes and process standards, implementing governance and communication processes, and the technical performance of the group.

 

2. Scope of Work

Processes

  • Implement the Service Request processes and tools required to receive technical questions from customers, and coordinate and approve a timely, quality response.  Create an archive of technical issues and responses.
  • Review every incoming technical request from each customer for its potential safety implication.  Any potential safety issue will be coordinated with the MRJ Fleet Chief who will initiate the Lead Airline Process if required.  The potential safety issue will be input into the 21-3 Continued Airworthiness Safety process.
  • Answer technical questions (e.g. “How does this system work?”, “We want to do [X], what will be the impact and is this acceptable?”, “Please confirm our understanding of the [X] document that the [part description] for our aircraft serial number [123] is part number [xyz]”).  Coordination with Design Engineering and Suppliers as necessary.
  • Provide “fix” or “replace” recommendations based on cost and flow time.
  • Provide structural repair instructions and regulatory approvals (i.e. JCAB, FAA, EASA) for the repair when appropriate (e.g., 8110-9).
  • Participate in the Fleet Improvement Process (FIP) as directed by the MRJ Fleet Chief to identify solutions to chronic reliability performance issues and develop solutions for permanent fixes in both delivered and future production aircraft.
  • Coordinate with client Design Engineering and client Suppliers as required to solve “in service problems”.
  • Coordinate with client Engineering and Suppliers on design changes necessary to retrofit delivered aircraft and improve future production aircraft based upon service experience or potential airworthiness issues identified during fleet operations.
  • With Design Engineering develop bill of material and work instruction content material for the accomplishment of Service Bulletins which is then provided to Service Bulletin technical writers for incorporation in forthcoming fleet Service Bulletins
  • Support the Continued Airworthiness Process, Safety Review Process (SRP) and Flight Safety Review Board.
  • Interact with Field Service and Operations Center (OPC) personnel to assist and address support issues or needs identified by either group.
  • Support AOG and Field Repair teams with on-site engineering support during aircraft recovery operations as requested by the field repair team.

The primary deliverables of Service Engineering include:

  • Completed Service Requests as entered in the MRJ Customer Portal in accordfance with established KPIs.
  • Repair instructions and regulatory approvals for repairs not covered by existing approved MRJ repair manuals (SRM).
  • Updates to the Fleet Improvement Team Digest based upon progress and status both Safety and Non-Safety SRP’s.
  • Service Bulletin work instruction content material.
  • Service Letters that provide important technical and maintenance information to the airlines.  Note, a Service Letter does not authorize an airline to modify an airplane (it is not a regulatory approved document. 
  • Skilled employees that will form the Service Engineering team, staff the Operations Center, and staff the Field Service team.

Job Requirements:

The Central Service Engineering functions will be performed primarily in Komaki and an Operations Center that is staffed and directly interfaces with Service Engineering will be staffed 24/7/365 to support operations worldwide.

 

3. Expected Education/Experience and Skills:

Potential candidates must meet the following minimum requirements.

  1. Qualified candidates must hold an engineering degree from an accredited Engineering School.
  2. Candidates must have worked in commercial aerospace for an Original Equipment Manufacturer (OEM), and have 5 or more years in senior leadership positions providing Service Engineering functions to commercial airline customers.
  3. Candidates must have Regulatory (FAA/EASA/JCAB) coordination experience.
  4. Candidates must have skills and experience managing Suppliers.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

 

Why Choose LAUNCH?

A team of aviation staffing experts leads LAUNCH. We understand the challenges of finding the top aviation jobs and we focus on linking you with the best openings in the most sought-after locations.

LAUNCH offers you an ACA compliant benefit package including company-sponsored medical insurance with multiple plans to choose from. Our Minimum Essential Coverage is offered to every employee who does not have coverage elsewhere at no cost to you! LAUNCH also offers a 401(k) program with a company match. Plus, you join the LAUNCH Loyalty Club on your first day, earning you extra cash bonuses, apparel and safety rewards.

 

Apply OnlineApply by Email

Customer Support Director of Technical Publications

LAUNCH Technical Workforce Solutions is seeking an Customer Support Director of Technical Publications for an opportunity in Seattle, WA. 

 

1. Job Description

The MITAC Customer Support Director of Technical Publications is responsible for the Development, Verification & Validation, Certification Approval, Publication and Revision of all maintenance and repair documents for the regional jet program to ensure the aircraft can be maintained in an airworthy condition as designed by customer Engineering and approved by regulatory authorities.  Responsibilities include establishing deliverable commitments, establishing work priorities, creating and managing the development process, creating the team (including 3rd parties required to supplement client staff) and team structure, implementing governance and communication processes, and the performance of the group.

 

2. Scope of Work

Processes:

  • Implement the processes and tools required to author, publish and revise all maintenance and repair documents in accordance with industry standards.
  • Manage the document development process to meet program schedule milestones.
  • Establish and manage 3rd parties required to supplement the client staff.
  • Coordinate with client Design Engineering and client Suppliers to obtain technical information and content required to meet industry standards for document scope and content.
  • Author and publish all Instructions for Continuing Airworthiness (ICA) documents (see Deliverables and Products section for a list of ICA documents) and other industry standard manuals required for maintenance and repair of the client fleet.
  • Establish the document revision process required to incorporate changes from Design Engineering as well as Customer Originated Change (COC) requests (e.g. Engineering Orders, SB accomplishment, implemented Supplemental Type Certificates, etc.).
  • Review and accept Component Maintenance Manuals (CMM) produced by client Partners.
  • Author and publish Service Bulletins originating from the Airplane Change Process

“Authoring” as described above include the development of maintenance procedures, safety warnings, cautions & notes, access identification, remove/replace instructions, and test procedures.  All documents produced by this group’s activities must conform to strict formatting and publishing standards as defined by ATA S1000D and other adopted industry specifications.  Documents are revision controlled to include highlight sheets, list of effective pages, revision bars, and distributed in both PDF and SGML (selected documents only) upon approval by the required regulatory authority as applicable.

 

The primary deliverables of Technical Publications include:

  • Service Bulletins
  • Maintenance Tips
  • Aircraft Maintenance Manual (AMM)
  • Fault Isolation Manual (FIM)
  • Aircraft Recovery Manual (ARM)
  • Standard Wiring Practice Manuals (SWPM)
  • Wiring Diagram Manual (WDM)
  • System Schematic Manual (SSM)
  • Structural Repair Manual (SRM)
  • Aircraft Illustrated Parts Catalog (AIPC)
  • Corrosion Prevention Manual (CPM)
  • Non Destructive Test Manual (NDTM)
  • Maintenance Planning Document (MPD)
  • Maintenance Review Board Report (MRBR)
  • Maintenance Task Cards (MTC)
  • Illustrated Tool & Equipment Manual (ITEM)
  • Maintenance Facilities and Equipment (MFEPM)
  • Component Maintenance Manuals (CMM) – client Proprietary Parts

Job Requirements:

The Technical Publications function will be performed both in Seattle, WA and Komaki, Japan.  Third parties will be used for the initial document creation process as the permeant team is formed and capabilities are implemented.

 

3. Expected Education/Experience and Skills:

  1. Qualified candidates must hold an engineering degree from an accredited Engineering School.
  2. Candidates must have worked in commercial aerospace for an Original Equipment Manufacturer (OEM), and have 5 or more years in senior leadership positions providing Technical Publication functions to commercial airline customers.
  3. Candidates must be familiar iSpec2200 and S1000D and have participated in technical publication Industry Standards groups.
  4. Candidates must have skills and experience managing Suppliers.

 

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

 

Why Choose LAUNCH?

A team of aviation staffing experts leads LAUNCH. We understand the challenges of finding the top aviation jobs and we focus on linking you with the best openings in the most sought-after locations.

LAUNCH offers you an ACA compliant benefit package including company-sponsored medical insurance with multiple plans to choose from. Our Minimum Essential Coverage is offered to every employee who does not have coverage elsewhere at no cost to you! LAUNCH also offers a 401(k) program with a company match. Plus, you join the LAUNCH Loyalty Club on your first day, earning you extra cash bonuses, apparel and safety rewards.

 

Apply OnlineApply by Email