Customer Service Representive
LAUNCH Technical Workforce Solutions is seeking a CSR for an opportunity in Peachtree, GA.
Job Duties and Responsibilities:
The Customer Service Representative is responsible for responding to the needs of our customers with timely, accurate and professional delivery. The CSR coordinates day to day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the Customer. They will update changes of order dates and ensure adherence with contractual obligations. The CSR is accountable to performance KPIs used to monitor department performance. Additional responsibility includes handling Customer AOG orders and escalation of customer issues to the Account Manager as needed.
Qualifications and requirements:
- Requires a high school diploma or equivalent and 2 years of experience in the field or in a related area.
- Good oral and written communication skills essential for interaction with customers.
- Aviation customer service experience is required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Why Choose LAUNCH?
A team of aviation staffing experts leads LAUNCH. We understand the challenges of finding the top aviation jobs and we focus on linking you with the best openings in the most sought-after locations.
LAUNCH offers you an ACA compliant benefit package including company-sponsored medical insurance with multiple plans to choose from. Our Minimum Essential Coverage is offered to every employee who does not have coverage elsewhere at no cost to you! LAUNCH also offers a 401(k) program with a company match. Plus, you join the LAUNCH Loyalty Club on your first day, earning you extra cash bonuses, apparel and safety rewards.
If you’re ready to LAUNCH your career, you’ve found an employer that can take you to new heights.