Customer Service Representative

Customer Service Representive 

 

LAUNCH Technical Workforce Solutions is seeking a CSR for an opportunity in Peachtree, GA.

 

Job Duties and Responsibilities:

 

The Customer Service Representative is responsible for responding to the needs of our customers with timely, accurate and professional delivery.  The CSR coordinates day to day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the Customer.  They will update changes of order dates and ensure adherence with contractual obligations.  The CSR is accountable to performance KPIs used to monitor department performance.  Additional responsibility includes handling Customer AOG orders and escalation of customer issues to the Account Manager as needed. 

 

Qualifications and requirements:

 

  • Requires a high school diploma or equivalent and 2 years of experience in the field or in a related area.
  • Good oral and written communication skills essential for interaction with customers.
  • Aviation customer service experience is required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

 

Why Choose LAUNCH?

A team of aviation staffing experts leads LAUNCH. We understand the challenges of finding the top aviation jobs and we focus on linking you with the best openings in the most sought-after locations.

LAUNCH offers you an ACA compliant benefit package including company-sponsored medical insurance with multiple plans to choose from. Our Minimum Essential Coverage is offered to every employee who does not have coverage elsewhere at no cost to you! LAUNCH also offers a 401(k) program with a company match. Plus, you join the LAUNCH Loyalty Club on your first day, earning you extra cash bonuses, apparel and safety rewards.

 

If you’re ready to LAUNCH your career, you’ve found an employer that can take you to new heights.

Apply OnlineApply by Email

Receptionist

Administrative Assistant

 

LAUNCH Technical Workforce Solutions is seeking an Administrative Assistant for an opportunity in Bensenville, IL. 

 

Job Duties and Responsibilities:

The Administrative Assistant will manage the office and handle duties for the facility and upper management. We are looking for an individual who is efficient and comfortable being a member of a team. The ability to multi-task, while maintaining schedules and managing administrative support, is essential in this position. The ideal candidate for this job is resourceful, a good problem solver and organized. Assuring a steady completion of workload in a timely manner is key to success in this position.

  • Operate telephone system to answer incoming calls and directs callers to appropriate personnel. Schedule appointments and give information to callers.
  • Handle inquiries made by walk in visitors and employees.
  • Maintain and order office supplies.

 

Qualifications and requirements:

  • 1 year experience required.
  • Retrieve messages from voice mail and forward to appropriate personnel.
  • Answer incoming telephone calls, forward to appropriate personnel or departments.
  • Take and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable.
  • Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel.
  • Monitor visitor access and issues passes when required.
  • Make travel arrangements for various employees, as needed.
  • Maintain schedules for executive personnel and conference room usage.
  • Update phone extension directory.
  • Receive, sort and route mail.
  • Maintain office machines, assists users, send, retrieve, and route incoming correspondence.
  • Order, receive and maintain, and distribute office supplies.
  • Create and print cover sheets, memos, correspondence, reports, and other documents when necessary.
  • Prepares outgoing mail and correspondence, including e-mail and faxes.
  • Performs other clerical duties as needed, such as filing and photocopying.
  • Ensure new hires are appropriately on-boarded.
  • Other duties as assigned.
  • Must be willing to perform other functions and duties as assigned by managers and supervisors.
  • Must be willing to work overtime (as requested).
  • High school diploma or equivalent required.
  • Must have reliable transportation to and from the job site.
  • Must pass pre-employment drug screen and background check.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

 

Why Choose LAUNCH?

A team of aviation staffing experts leads LAUNCH. We understand the challenges of finding the top aviation jobs and we focus on linking you with the best openings in the most sought-after locations.

LAUNCH offers you an ACA compliant benefit package including company-sponsored medical insurance with multiple plans to choose from. Our Minimum Essential Coverage is offered to every employee who does not have coverage elsewhere at no cost to you! LAUNCH also offers a 401(k) program with a company match. Plus, you join the LAUNCH Loyalty Club on your first day, earning you extra cash bonuses, apparel and safety rewards.

 

If you’re ready to LAUNCH your career, you’ve found an employer that can take you to new heights. 

Apply OnlineApply by Email