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Service Manager


  • Posted 3 weeks ago
  • Chino, California

Service Manager – Chino, CA
Pay: $60K – $80K

Shift: 1st 8AM


Job Summary:

The Service Manager will oversee maintenance facility to include building and grounds.  Responsibilities include maintaining a preventive maintenance program, supervising, coordinating and negotiating facility repairs while having the ability to make fact, cost-based repair decisions.   Should have thorough knowledge of mechanical repair, supervision experience and mechanic productivity. Knowledge of computers, cost analysis, evaluating facility P & L performance, review and manage vendor repair estimates, inventory, DOT Compliance, OSHA Compliance and conducting Safety meetings.   Conduct departmental evaluations. This position reports to a Regional Service Manager.


Essential Duties & Responsibilities


Daily Responsibilities

  • Perform a yard check
  • Maintain down equipment report
  • Create work schedules
  • Operation communication
  • Assign job to technicians
  • Perform inventory and parts management
  • Conduct tire inventory
  • Repair order creation
  • Review workflow
  • Review breakdowns
  • Maintain cleanliness and orderliness of facility
  • Maintain and observe safety environment according to company standards.
  • Mobile mechanic needs
  • Review and close repair orders and purchase orders
  • Perform security inspections


Weekly Responsibilities

  • Perform breakdown analysis
  • Process payroll
  • Review and monitor rotation productivity reports
  • Create various weekly reports as needed
  • Create shop hours schedules
  • Perform quality inspections
  • Attend required conference call
  • Review warranty shipping and scrap reports.
  • Conduct orientation for new drivers


Monthly Responsibilities

  • Safety & OSHA Training
  • Create several end of month reporting
  • Review facility performance
  • Maintain local inventory control and audits
  • Maintain EPA/OSHA compliance environment


As Needed

  • Perform employee evaluation annually
  • Preform New Employee onboarding
  • Participate in performance testing when requested
  • Fuel island and wash bay management (if applicable to site)
  • Work with internal customers and local vendors




  • Post high school / technical school education preferred
  • CDL A or CDL B Preferred not required
  • Minimum 5 years of similar management experience
  • At least 3-5 years of mechanics experience in medium/heavy truck repair
  • Computer applications MS Office & AS 400
  • Strong supervisory skills in dealing with people
  • Excellent oral and written communication skills
  • Ability to create a team environment
  • Strong internal & external customer service skills
  • Ability to manage off site equipment and vendors
  • Ability to lead and communicate effectively across all levels