LAUNCH Technical Workforce Solutions is seeking a Procurement agent for an opportunity in Atlanta, GA.
Manages customer components through shop in order to meet contractual commitments and exceed customer expectations. Supports customer component shop visits from dock to dock. Oversees parts problems, exchanges, and replacements. Supports strategic plans to improve Turn Time of customer components. Supports metrics to drive performance and to identify root causes for service failures Communicates to customer and supports recovery plans for service delivery failures Handles tactical issue resolution for MRO customer component repairs. Provides support to MRO Component Services Manager and General Manager. Partners with MRO Services Planning and Materials Management to support TAT and margin improvement. Interfaces with prospective new customers to establish new customer accounts. Participates in customer review events. Monitors the flow of repair costs for each repair to ensure accurate cost capture and invoicing. Coordinates and issues proper paperwork to authorize work, provide customer work scope, monitor work progress and verifies proper record retention. Proactively take a customer service approach to all activities. Maintains working knowledge of business processes and business specific automation products Achieve world-class business practices by supporting process improvements Practices safety conscious behaviors in all operational processes and procedures. Develop growth opportunities with existing and future MRO customers. Target existing accounts poised for growth Analyze base data on average, margin, shops ability to produce compliantly. Engage in up sale opportunities and build upon customer relations. Identify and recover lost revenue and work towards recovering more formal agreements, contracts with customers fleet growth. Maximize margin with up sale of workscope – preserve margin – increase scope of business with customer. Handle additional tactical issues – Locate missing parts, rejected parts etc. Customer development strategy – “Customer Intimacy” Meet quarterly with component product manager and sales for discussions of future opportunities. Ownership of financial results Accountable for profitability Perform annual customer surveys Utilize Sales Force Perform metrics measuring individual customers, WIP< Job Stops, Cost of Quality, Rejections, etc. Add part numbers to contracts and update contract status’ within SAP
Bachelor’s Degree required or at least 3 years of equivalent experience required. Major in a quantitative discipline is preferred.
Aviation technical background preferred.
Must have experience with engine/component repair and knowledge of maintenance, material services, and purchasing procedures.
Strong analytical and problem-solving skills as well as excellent verbal and written communication skills.
Exceptional Microsoft Office skills required.
Proficiency with SAP preferred.
Candidate must have strong multi-tasking ability as well as organizational and time-management skills.
Must be performing satisfactorily in present position.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Why Choose LAUNCH?
A team of aviation staffing experts leads LAUNCH. We understand the challenges of finding the top aviation jobs and we focus on linking you with the best openings in the most sought-after locations.
LAUNCH offers you an ACA compliant benefit package including company-sponsored medical insurance with multiple plans to choose from. Our Minimum Essential Coverage is offered to every employee who does not have coverage elsewhere at no cost to you! LAUNCH also offers a 401(k) program with a company match. Plus, you join the LAUNCH Loyalty Club on your first day, earning you extra cash bonuses, apparel and safety rewards.
If you’re ready to LAUNCH your career, you’ve found an employer that can take you to new heights.