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The Team Toolkit

Below are resources to help you enjoy the full benefits of being part of the LAUNCH team.

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Benefits

LAUNCH offers its employees a variety of benefits plan options.

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Safety

The safety of our employees is of the utmost importance to LAUNCH.

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FAQ

Get answers to the questions most commonly asked by our contractors.

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LAUNCH Loyalty Club

LAUNCH aviation technicians earn bonuses and other rewards… fast!

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ADP Payroll Access

LAUNCH has partnered with ADP to provide our team members with easy, online access to pay information, personal information, and to view current and past paystubs.

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Frequently Asked Questions

At LAUNCH, our associates are just as important to us as our clients. As your employer, we want you to know we are here for you to answer questions and help you with any issues that come up during your course of employment. We have compiled a list of questions that are commonly asked by our associates. If you have any additional questions, feel free to contact us.

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How do I request my W-2 or make a change to my tax forms?

You can request your W-2 by clicking here. You can request to change your tax forms by emailing payroll@launchtws.com.

I have an issue with my pay, how do I get this resolved?

Email the LAUNCH Payroll Team at payroll@launchtws.com, or call them directly at 630-206-5018. You can also contact your assigned recruiter.

What do I do if I have trouble with ADP?

If you should have any difficulties getting your questions answered with ADP, please contact us at payroll@launchtws.com.

What insurance does LAUNCH offer? How do I get pricing and enroll in benefits?

LAUNCH is proud to offer The American Worker Insurance Policy. Email us at hr@launchtws.com to inquire.

What do I do if I am injured at the job site?

In case of a work-related injury, inform your supervisor and then contact the LAUNCH Workers' Comp Office IMMEDIATELY at 888-888-7195, option 5. To report an unsafe practice or a concern about the working environment email the LAUNCH Safety team at safety@launchtws.com.

I don't have direct deposit, how else can I receive payment?

LAUNCH will provide you a RAPID! PAYCARD. RAPID! acts as a debit card where you can receive your weekly paycheck and advances (if you qualify). Email us at payroll@launchtws.com to inquire about receiving a card and/or replacing an existing card. Your funds are protected with Visa Zero Fraud Liability. Call 888-727-4314, or visit www.rapidfs.com to activate your card, sign up for text alerts, or download the RAPID! PAYCARD smartphone application to check your balance.

How do I view my weekly pay stubs?

You can view your weekly payroll statements through ADP Self Service. You will need to first register with ADP at www.adp.com, and then you will be able to view your payroll statements weekly online or through the ADP Mobile app.

Does LAUNCH offer direct deposit?

Yes, email us at payroll@launchtws.com to request a direct deposit form, or submit a completed form or voided check. You must include both the Account and Routing Number. Contact LAUNCH Payroll with any questions, 630-468-1772.

Where do I go to get tax-related questions answered?

For any tax-related questions, please contact us at taxes@launchtws.com.

How often do I get paid? Which day is payday?

LAUNCH pays associates weekly, every Friday. You will receive your first payment your second week on the job. Please keep in mind your payment can be posted at ANY time throughout the day.

Does LAUNCH offer advances?

Yes, but only if you are working for our LAUNCH Technicians or LAUNCH Teams Division. You can request up to a $200.00 advance in $50.00 increments. You are eligible to request up to 3 advances per job site. The first advance is covered by LAUNCH but after that you will be charged a $20.00 processing fee. Work with your Onsite Coordinator or Recruiter to request an advance. LAUNCH must be provided a timecard to qualify.

Does LAUNCH offer paid vacation or paid holidays?

LAUNCH does not provide PTO or holiday pay.

Does LAUNCH offer paid sick time?

LAUNCH defers to and follows all state mandated sick-time laws.

Do I qualify for 401(k)?

Yes, click here to read about the LAUNCH 401(k) program. Inquire about any 401(k) related questions by emailing us at hr@launchtws.com

Ready to be part of the LAUNCH team?

LAUNCH's team of specialists in recruitment, client relations, human resources, safety and compliance share in their unrelenting commitment - TO YOU. Our goal is to make your transition to LAUNCH seamless, and to make certain that you are prepared for, and supported throughout, every endeavor we undertake together.

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