Service Writer
LAUNCH TransTechs is looking for a Service Writer that ensures the efficient operation and control of work requests, supports maintenance activities, directly interacts with other departments and the client, and provides customer satisfaction through telephone support in Fort Lauderdale, FL
Shift: Mon. - Fri., 7 AM - 4 PM
Pay: $15.00+ depending on experience
Job Duties and Responsibilities:
- General knowledge of the principles, techniques, and practices of servicing and repairing vehicles and equipment.
- Knowledge of the use and operation of tools and machinery used in vehicle and equipment repair work.
- Understands the hazards and safety precautions of the trade.
- Opens work request immediately upon receipt and closes work request immediately upon completion of a quality inspection.
- Runs and reviews AQR reports, board check reports, open work order reports, and any reports as needed for the location to ensure workflow through the shop.
- Reviews DVCR (Customer Write Up forms) and takes appropriate action, as required.
- Answers telephone for shop lines and schedules repair appointments.
- Communicates with customer and user departments with updates to the status of the unit being serviced.
- Maintains a log of this communication.
- Maintains vehicle information files.
- Takes road call information, communicates with Lead Technician, Shop Supervisor, or General Manager to dispatch mechanic or outside service.
- Contacts outside vendors to arrange mechanical repairs, using the information given.
- Arranges pick-up of outside repairs.
Qualifications and Requirements:
- High School Diploma or GED.
- 2+ years of related experience.
- No tools required.
- Strong typing and data entry skills required.
- Computer literate with an advanced working knowledge of Microsoft Excel/Word, email, and database applications.
- Excellent verbal and written communication skills.
- Valid driver’s license required.
- Must regularly lift and/or move up to 5 pounds and occasionally lift and/or move more
than 25 pounds. - Must be able to passs CRIM & DMV Checks.
- Must be able to pass FMCSA DOT Drug Screen.
- Must pass NON DOT Physical.