Professionals & Engineering

Business Analyst - Digital Solutions


  • Posted 2 months ago
  • Atlanta, Georgia

Business Analyst - Digital Solutions


LAUNCH Technical Workforce Solutions is seeking a Business Analyst for an opportunity in Atlanta, GA.

Our Client is seeking a creative and driven team member with a passion for travel, employee and customer experience, and design to join our team. OnBoard Services (OBS) is leading an effort to transform how we do catering by:
1. Building a new, industry leading, end-to-end catering system
2. Enhancing current customer and employee-facing programs

We are looking for a dynamic, strategic, and experienced Business Analyst to assist our team with these transformational efforts. The Business Analyst will combine business acumen, technical skills, Agile product ownership experience, and intellectual curiosity to drive the vision and development of an industry leading food and beverage experience for our customers.

The Business Analyst will work off the team’s product roadmap to deliver business value, managing all aspects of developing a foundational back-end system to support the employee-to-customer user experience and design and improve employee (e.g., Back office, Flight Attendant, Reservation Specialist) and customer satisfaction. The successful candidate will work across In Flight, Commercial, and IT to define a development plan, prioritize work, and support execution of our catering transformation. The candidate will work to ensure development requests are well understood and deliverables meet business needs, all while balancing long term flexibility and speed to market.

Qualifications and Requirements:

• Build strong working relationships with coworkers, customers (internal and external), partners, and company leadership
• Bachelor's degree or 1-3 years of relevant work experience
• Should have at least 1 year of previous experience with gathering requirements from stakeholders
• Must be self-motivated, intellectually curious, and results oriented; capable of meeting or exceeding deadlines
• Must have strong attention to detail, the ability to work autonomously, and manage multiple requests with varying timelines
• Must possess strong written and oral communication skills
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word)
• Bachelor's degree. Preferred major in Technology, Business, Management Information Systems
• 1-3 years of working Agile product owner experience with prior experience leading or developing others in the Agile methodology
• Experience working in an Agile environment and has written features and user stories
• Working knowledge of tools like Agility One (VersionOne)
• Experience in at least one commercial or operations function such as In Flight, Reservations, Airport Customer Service, Digital, or Sales
Responsibilities and Job Duties:
• Works with stakeholders to build out initial requirements and user stories through the creation of process mappings to form a deep understanding of business processes to then drive functional requirement documentation
• Participate in daily Scrum sessions with IT or vendors and score backlog items based on potential impact, development effort, hypothesis confidence, and strategic fit
• Partner effectively with the Delta IT organization and external partners in the execution of projects supporting the Catering Transformation
• Define success criteria and metrics of new products/releases and perform post-implementation analysis
• Work collaboratively to ensure functionality consistently flows through to Flight Attendant and customer facing channels and adds expected value
• Communicate and coordinate with key stakeholders across the organization to share priorities, roadmap, and key learnings

LAUNCH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law


If you are a person with disability needing assistance with the application process, please contact us at


Why Choose LAUNCH?

A team of aviation staffing experts leads LAUNCH. We understand the challenges of finding the top aviation jobs and we focus on linking you with the best openings in the most sought-after locations.

LAUNCH provides you with a real benefits package, including access to company-sponsored medical/dental insurance and a 401k program with a company match. Plus, you join the LAUNCH Loyalty Club on your first day, earning you extra cash bonuses, apparel and safety rewards.

If you’re ready to LAUNCH your career, you've found an employer that can take you to new heights.





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