Claims & Risk Management Specialist


  • Posted 2 years ago
  • Oak Brook, Illinois
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Claims & Risk Management Specialist
LAUNCH Technical Workforce Solutions is one of the fastest growing aviation staffing firms in the
country. If you are career-minded, have a positive attitude and a strong desire for success then we have a rewarding career opportunity for you!


LAUNCH is hiring a Claims & Risk Management Specialist with strong interpersonal and communication skills, a focus on organization and enhanced multitasking abilities to work with the LAUNCH Claims Department. You will report within the Operations organization and will have the opportunity to learn the aviation industry, gain  experience, and be able to grow with the Company.





Overview of Responsibilities
? Provide general administrative support for the Claims & Risk Management Dept.
? Participate in shared department administrative responsibilities.
? Operates the handling of workers’ compensation claims from open to close.
? Acts as a liaison between employee, recruiter, claims adjustor and payroll to coordinate benefits.
? Supports employee through the Workers’ Compensation process.
? Conduct incident investigations, root cause analysis, and develop recommendations for actions to prevent accident/injury recurrence.


Investigation aspects of the position:
? Examine photographs (including environmental and injury photographs), video surveillance, audio clips, statements, and all other
documentation related to the claim.
? Authorize medical care and post-accident drug screening.
? Follow up regularly on missing medical dictation and drug screens.
? Ensure claims are handled in the most efficient and effective way by keeping open communication with employees, clinics, and insurance
? Implements and/or support corporate-wide return to work/transitional duty programs.
? Analyzes claim trends to develop recommendations for improved safety and claims management efforts.
? Documents telephone conversations, written statements, medical reports, accident investigation results and payment of medical bills.
? Primary point of contact and resource for employees, management team, insurance carriers, broker client advocates, attorneys, claim
examiners and medical providers on company workers’ compensation policy, procedures, and regulations.
? Initiate claims status discussions with claim examiners and attorneys to discuss claim handling improvements and/or expedite resolution.
? Work with claim examiners and managers to develop methods to control cost and severity.
? Participate in settlement negotiations, depositions, and mediations as necessary.


Additional Responsibilities:
? Participates in periodic claim reviews.
? Conduct regular audits of risk class codes being used.
? Conduct annual and regular training of staff on risk and safety topics.
? Create and implement educational programs to promote risk management in the organization.
? Proactively schedule/lead safety walkthroughs and inspections of client sites to prevent injuries and maintain compliance with regulatory
? Educate clients on organization’s injury protocol and processes.
? Establish and maintain organization’s health and Injury and Illness Prevention Policy.
? Prepare reports for management outlining trends for near misses, first aid injuries, and medically treated injuries. Partner with management
team to develop strategies to mitigate reoccurrence.
? Stay educated on OSHA regulations/requirements.


Motivated and driven
Self-starter, goal and accomplishment oriented individual
Strong business acumen, multitasking and organizational skills
Ability to build rapport with both internal staff and clients / customers
Excellent interpersonal skills (written & verbal)
Ability to travel with little notice
Meticulous approach to work with an eye for detail
Ability to maintain high-quality work and meet strict deadlines
Strong technical skills; Microsoft® Word, Excel and PowerPoint
Ability to adhere to LAUNCH’s Mission and Values
Must be able to work flexible hours to support multiple shifts and time zones
Must be willing to work occasional evenings, weekends, and holidays and answer calls after hours


1. Associates degree preferred
2. Experience working in an office environment
3. 3-5 years customer service, human resource, or EHS experience
4. OSHA 15-hour certficiation is a plus


1. LAUNCH Internal Staff
2. LAUNCH Contractors
3. LAUNCH Clients
4. Medical Professionals, Attorneys, Claim Adjusters


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